REFUND & CANCELLATION POLICY

Last Updated: March 2026

1. INTRODUCTION

At Apollo AI (apollosystem.org), we want you to be fully satisfied with your purchase. However, due to the digital nature of our gamified RLHF platform and the proprietary architecture of our Account Tiers, we enforce a strict and transparent refund policy.

By purchasing any access pass, license, or Tier upgrade, you explicitly agree to the terms outlined below.

2. THE 14-DAY SATISFACTION GUARANTEE

We offer a 14-calendar-day money-back guarantee on initial purchases. If you are not satisfied with the Apollo AI Platform, you may request a full refund within exactly fourteen (14) calendar days from the original timestamp of your transaction.

To initiate a refund within this window, you must send an email to support@apollosystem.org from the exact email address used during registration.
Refund processing may take up to 30 business days depending on your bank or credit card issuer.

3. AFTER THE 14-DAY WINDOW

Once the 14-calendar-day guarantee period has expired, all sales are considered final.

Apollo AI reserves the sole and absolute right to firmly deny any and all refund requests submitted after this period.
In highly exceptional circumstances, reviewed strictly on a case-by-case basis, Apollo AI may, at its sole discretion, offer a partial refund accounting for server costs, data processing fees, and the duration of your account usage. This is a courtesy, not an obligation.

4. IRREVOCABLE FORFEITURE OF VISUAL BALANCE

As stipulated in our Terms of Use, requesting a refund constitutes a unilateral termination of your active Work Batch.

By initiating any refund request, you immediately, automatically, and irrevocably forfeit all "Visual Balance" (unpaid earnings) accumulated in your Apollo AI account.

Once a refund is processed, your account balance is permanently zeroed, and you waive any right to claim compensation for tasks completed.

5. WAIVER OF REFUND RIGHTS UPON UPGRADE ACCEPTANCE (THE "SAVE OFFER")

During the refund request process, our support team may occasionally offer you a complimentary account upgrade (e.g., a free transition to a VIP or PRO Tier) or alternative compensation as a courtesy to improve your experience and earnings potential.

Crucial Condition: If you explicitly accept this promotional offer or free upgrade to continue using the Platform, you permanently waive and surrender any remaining days on your 14-day money-back guarantee.
By accepting the retention offer, your purchase becomes immediately non-refundable, and no future refund requests will be entertained under any circumstances.

6. CHARGEBACKS AND DISPUTES

We maintain a zero-tolerance policy against friendly fraud or unjustified chargebacks.

If you file a chargeback dispute with your bank or credit card company without first contacting support@apollosystem.org and allowing us the standard 48-72 hours to resolve the issue, we will consider it a breach of contract.

In such events, your account will be permanently banned, your IP address will be blacklisted across our network, and we will submit evidence of your Platform usage and this agreement to your bank to contest the dispute.